Frequently Asked Questions (FAQ)

Do you accept returns?

No, all sales are final. Due to the nature of hair care products, we cannot accept returns or exchanges.

What if I receive a damaged or incorrect product?

Contact us within 3 business days with photos and your order number. Once verified, we’ll send a replacement or store credit.

How long does shipping take?

Orders ship within 1–3 business days. U.S. shipping usually takes 3–7 business days after processing. Expedited options are available.

Do you ship internationally?

Yes, but delivery times vary. Customers are responsible for customs duties or import taxes.

How do I use the 24/7 Hold Gel?

Apply a small amount to damp or dry hair, focusing on edges or areas needing hold. Start with a little and add more if needed. Store in a cool, dry place away from sunlight.